Salesforce Service Cloud is a customer service and support application and that covers 10% of total score. Topics included knowledge, entitlement, milestones, live agent, service console, communities, and omni channel.

Security and Access is a very crucial part in Salesforce, in fact, it is what makes Salesforce the best CRM among the rivals. This section takes the largest portion 20% of overall score! It covers record access, territory management, permission sets and profiles, and delegated administration.

Sales Cloud is one of the most important application in Salesforce. It consists of several key pieces of Sales Cloud functionality that is widely used in sales, such as products schedules, price books, quotes, and forecasting.

Change Management section covers 10% of overall score. It consists of deployment options such as change sets, Force.com IDE, Force.com Migration Tool, Workbench, and Unmanaged Package.

Process automation is a very useful and powerful tool in Salesforce as almost every business has its own business needs and requirements. This section covers 13% of overall score. The topics that are covered are approval process, workflow rules, process builder and flow.

Extending Custom Objects and Applications takes up 8% of overall score. The relationships that are covered in this section are lookup, hierarchical lookup, external lookup, indirect lookup, master-detail relationship and many-to-many relationships.

Data management section takes up 10% of overall score. The covered topics are validation rules, duplicate management, data quality, data export and data import.

Though Content Management section only contributes 3% of total score, it might still matter if you are on the fringe of passing the exam! Topics that are covered are contents, libraries, content deliveries, content packs, and CRM content best practices.

Reports and Dashboards section takes up 10% of overall score. It covers the following topic: report formats, report types, reporting snapshots, historical trend reporting, custom summary formulas, filters, and dashboards.